Policy

Refunds & Cancellations

Last updated: 30 August 2026

This policy explains how you can cancel your CTTD ePeace subscription and when you may be eligible for a refund. It forms part of our Terms & Conditions.

Summary: If you cancel before accessing the portal or within the eligibility period described below, you may be entitled to a full or partial refund. Detailed terms follow.

1. Cancellation

You may cancel your subscription at any time from your portal dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. You will continue to have access to the portal until the end of the period for which you have already paid, and access will not be renewed after that date.

2. Eligibility for Refunds

Before access: If you cancel your order before your account has been provisioned and portal access has been granted, you may receive a full refund.
Within the refund period: You may request a full refund within 7 days of the payment date if you have not made significant use of the Service. After this period, refunds are generally not available.
Service non-delivery: If we are unable to provide the Service you paid for, we will refund the affected amount.
Partial refunds: In some cases, a pro-rated refund may be issued at our discretion (for example, for a cancellation partway through a paid period).

3. How to Request a Refund

Contact us at support@epeace.in with the subject “Refund Request”.
Include the full name and email address registered on your account.
Include your order / subscription reference or the order ID from your payment confirmation.
Briefly explain the reason for the refund request.

We will review your request and confirm the outcome by email. Each refund is assessed on a case-by-case basis.

4. Processing Time

Approved refunds are processed to the original payment method. Depending on your bank or payment provider, a refund may take up to 5–10 business days to appear in your account. Refunds are not available for amounts already settled to third parties (such as gateway fees) beyond what is recoverable.

5. Exceptions

Refunds are not provided where the Service has been used substantially, where a subscription has already been partially or fully consumed, or where the request violates our Terms & Conditions. We reserve the right to decline a refund request that appears abusive or fraudulent.

6. Contact

For any questions about this policy or to submit a cancellation or refund request, email support@epeace.in or use our Contact Us page.